How to Clear All Users in Infor Query & Analysis (When Maximum User Limit Is Reached)

 

If you receive a message indicating that the maximum number of users has been reached in Infor Query & Analysis, you can clear all active user sessions by following these steps:

1. Open the Infor Query & Analysis Setup Menu.

   • Locate and launch the Infor Q&A Setup application from your system or Start menu.

   • 
     
     

     
     

2. Log in without a password.

   • When the login window appears, leave the password field blank and click OK.

   • 
     
     

     
     

3. Access the Users menu.

   • On the menu bar at the top of the window, click Users.

4. Select “Clear All Users.”

   • From the drop-down menu, choose Clear All Users to remove all active user sessions from the system.

   • 
     
     

     
     

5. Confirm the action.

   • A confirmation message will appear. Click Yes to proceed.

   • All current users will be cleared, allowing new users to log in again.